About us
The proper way, or not at all.
We started Removal Services because we kept watching the same story: a cheap phone quote, a different price on the doorstep, and a crew that treated furniture like freight. The trade deserved better. So do you.
How we work
Three rules we never break.
Survey first. Every move is understood before it's priced — a WhatsApp video walk-through or our checklist. It's why our quotes are fixed and our moving days are boring, in the best possible way.
One number, in writing. The quote you approve is the price you pay. Access, stairs, distance and insurance are all in it. There is no small print waiting on the doorstep.
One crew, start to finish. The people who wrap your home unload it. Accountability rides in the van with your belongings.
We work UK-wide — every London borough, every major city, thousands of towns — with long-distance routes across Britain and removals to the Continent. Removal Services is a trading name of VitalCare At Home Ltd, registered in England & Wales (Company No. 15098204).
What that means for you
Six promises we actually keep.
A survey before a price
We ask the right questions — or video-survey your home on WhatsApp — before quoting, so the quote is right first time and moving day holds no surprises.
One team, start to finish
The crew that packs your home is the crew that unloads it. No handovers, no lost boxes, no 'that was the other team'.
Careful by default
Sofas wrapped, mattresses bagged, doorways padded before a single box moves. Protection isn't an extra — it's how we work.
Straight answers on WhatsApp
Message us and a human replies — with a quote, a date, or an honest 'we can't do that day'. No call centres, no callbacks that never come.
Respect for both properties
Floor coverings down at both ends. We treat the home you're leaving and the one you're joining with the same care.
No hidden extras
Stairs, distance and access are priced into the quote you approve — not discovered on the invoice.