Frequently asked questions.

Message us on WhatsApp with your pickup address, destination and roughly what's moving — a short video of each room is ideal. We'll come back with a fixed written quote, usually the same day.

Almost certainly. We run removals across England, Scotland and Wales — every London borough, every major city and thousands of towns and villages. Check your area on our Areas page.

Yes. Every move is covered by goods-in-transit insurance and public liability insurance. If you have unusually valuable items, tell us when you book and we'll make sure the cover fits.

Yes — our packing service covers everything from a full home pack the day before your move to a fragiles-only pack on the morning. Materials are included.

For a full house move, a week or two is comfortable. But we hold crews for short-notice and same-day moves — if you're stuck today, message us now and we'll tell you honestly what we can do.

Yes. We collect, inventory and deliver into secure storage, and bring everything back when you're ready. Useful for gaps between completions and renovations.

That's our job to get right — it's part of the quote. Tell us what's moving and we'll size the vehicle and crew, so you never pay for space you don't use.

Yes, when it's agreed in the quote. Beds, wardrobes and dining tables are dismantled, their fixings bagged and taped to the furniture, and reassembled at the new place.

Usually yes — dismantling arms and feet solves most of these. Where hoisting is genuinely needed we'll arrange it with specialist kit. Flag it at survey and we'll plan it properly.

We either arrange a parking suspension or bay permit in advance, or price a planned carry from the nearest legal stop. Either way it's decided before moving day, not argued on it.

If your building has one, yes — and we'll handle the booking and any insurance paperwork the managing agent wants. Just give us the contact.

Yes. Stair carries are priced honestly at survey — more crew, more time, same fixed-quote promise.

Always. Runners and padding go down in shared areas before we move a single item — it protects your deposit and our reputation.

A one-bed with decent access is often done in half a day. Stairs, carries and lift queues add time — your quote includes an honest estimate for your actual building.

Not at all — small loads are the point of this service. One mover and a van covers most student moves, priced accordingly.

Yes. We collect at end of term, store securely, and redeliver to your new address in September. Cheaper than a wasted summer of rent.

Of course — most student moves are booked exactly that way. Everything is confirmed in writing to whoever's paying.

Yes — Manchester to London, Leeds to Edinburgh, wherever the course takes you. Long-distance student loads often share a route, which keeps the price down.

Yes — tell us the window when you book and we'll schedule inside it. We work to halls' rules every June and September.

Ideally yes for key handover, but with your permission and arranged access (a housemate, porter or agent) we can run the move without you.

A 3-bed home is typically packed by a crew in a day, scheduled the day before your move. Bigger homes get a bigger crew or an extra day.

Owner-packed boxes are carried, but cover is strongest on what our crews pack — that's the insurance standard. Fragile-only packs exist precisely to cover the risky stuff.

Yes — materials-only orders (boxes, paper, tape, wardrobe boxes) are delivered to your door. Tell us your home size and we'll send the right bundle.

The kitchen-and-fragiles pack is our most popular option — we take the breakables, you do the wardrobes and books.

Flat screens travel in padded TV boxes, art and mirrors in adjustable picture boxes with corner protection. Tell us sizes at booking.

Yes — add unpacking and we place contents to your direction and remove every empty box the same day.

Most homes clear in a day; larger or very full properties take two. End-of-tenancy deadlines and completion dates are normal constraints — tell us the date and we'll plan backwards from it.

Anything with usable life goes to charity partners (documented), materials are recycled where possible, and only genuine waste is disposed of — with transfer notes you can show a landlord or solicitor.

Gently and to your instructions. Anything personal — photographs, documents, jewellery — is set aside as found, and family items on your keep-list are protected. Take the decisions at your pace; we work around them.

Yes — partial clearances to a keep-list are common. Walk us through (in person or on video) and we'll clear precisely around what stays.

Yes — we're licensed waste carriers and provide waste transfer notes as standard. Never let unlicensed clearers take waste: fly-tipped items trace back to the householder.

Where a clearance contains items of genuine resale value, we'll say so and offset the value against the job — transparently, in the written quote.

Anywhere in England, Scotland or Wales — Land's End to John o' Groats if the move demands it. Our route pages show real mileages and drive times between major cities.

Under roughly four hours' drive, most moves deliver the same day. Beyond that we load in the afternoon, secure the van overnight and deliver fresh the next morning — you're never unloading at midnight.

Secured and locked at a monitored location, with your inventory sealed inside. It's part of the plan we confirm in your quote.

If your belongings don't fill a van and your dates flex by a day or two, your move can share a vehicle already running the route — same care, lower cost. Ask when you message us.

Mainland Britain is our network. For crossings (Northern Ireland, Isle of Wight, the Scottish islands) ask us — some routes we quote with the ferry leg included, honestly priced.

Two weeks is comfortable; a week is usually workable. Short-notice long-distance is possible when crews align — message us and we'll answer straight.

All the time. Send the seller's postcode and the listing photos; we agree a collection window with them, video-check the item with you before loading, and deliver it into your room.

Yes — furniture shops, DIY stores and auction houses. Give us the order or lot number and we handle the collection desk.

Most single items are one experienced mover with kit. Pianos, American fridges, wardrobes and bad stairs get two — we say which in the quote, never on the doorstep.

Often, yes — a sofa swap or appliance disposal can ride the same trip. Licensed disposal is documented; ask when booking.

Same-week is normal, same-day is frequent. Flexible timing lets your item share a route, which is also the cheapest way to move it.

Tell us the item and the access and we'll assess before travelling. Feet off, arms off, sash out of a window — our movers solve most of it; hoists we arrange when genuinely needed.

No. Our crews collect from wherever it is — the back garden, a bedroom, the loft or a locked garage. Just point us to it and we'll carry it out for you.

Often the same day if you message before midday, and next-day for most bookings after that. Weekend and evening slots are usually available too.

We can't remove hazardous items like asbestos, paint tins, solvents or gas canisters in a standard collection. Tell us what you've got and we'll advise the right route for it.

For most clear-outs, yes — you pay only for the space your rubbish fills, with the lifting and disposal included, rather than a fixed skip fee whether it ends up half full or overflowing.

Yes. Fridges, freezers, mattresses, sofas and other bulky items are all fine — just flag them when you send your photos so we bring the right van and crew.

It goes to a licensed transfer station where it's sorted. We recycle and reuse as much as possible, so only what's genuinely left over is sent for disposal.

Absolutely. Single-item pickups — one wardrobe, one broken washing machine — are among the jobs we do most. It's a quick quote on WhatsApp.

Send a photo or a quick description on WhatsApp and we'll come back with a fixed written quote. No site visit is needed for most jobs.

Under the Environmental Protection Act, you're legally responsible for your waste until it's properly disposed of — even after someone collects it. We're a registered waste carrier and give you a duty-of-care transfer note for every collection, which is your proof you met that obligation.

Yes. We run domestic collections and commercial trade waste contracts alike, scaling the service and the schedule to how much waste you actually produce.

Yes — weekly, fortnightly, monthly or a frequency of your choosing. Tell us your typical volume and we'll propose a schedule and a fixed written quote.

It's taken to permitted facilities, with recyclables separated out first. We keep a record of where each load goes, so the trail from your door onwards is complete.

Because if that van fly-tips your waste, the liability traces straight back to you and the fine can be steep. A registered carrier and a transfer note are what protect you from that risk.

Yes. We separate recyclable material from general waste at collection wherever it's practical, so as little as possible is sent for final disposal.

Both. We'll carry out a single ad-hoc collection or a standing arrangement — there's no obligation to sign up to a recurring service to book us.

Message us on WhatsApp with what you need collected and how often. We'll confirm the service and send a fixed written quote before anything is booked in.

Yes — that is the whole point. Branches, turf, soil, brambles and volumes far beyond a fortnightly caddy are exactly what we clear.

No. Leave it where it is and we bag and load loose green waste ourselves. Pre-bagged piles are fine too and can speed the job up.

Usually yes. We carry waste through the house on protective sheeting where there is no side gate. Tell us the access when you message and we will plan for it.

Grass, leaves and healthy prunings go for composting or recycling. Soil, turf and rubble are separated and sent to the right facility, never fly-tipped.

Yes. Heavy spoil, dug-up turf and old topsoil are all loaded — just tell us roughly how much so we bring the right vehicle.

Yes. Full garden clearances, cleared allotments and jungle-like plots are routine — we bring extra crew and cut back before loading.

We are registered waste carriers and can provide a transfer note on request, so you have proof your garden waste was handled properly.

Access is priced into your quote up front. Once we have seen the photos, the written figure will not change because the van parked further away.

No — leave it in the living room, upstairs or wherever it sits. Our two-person crew carries it out from there; you do not lift a thing.

Usually yes. Modular suites split into sections and standard sofas have arms and feet that come off, so we can turn most tight landings and doorways.

If it is still usable, we offer it to reuse and donation schemes. If not, it goes to a licensed facility where the frame, foam and fabric are recycled separately.

Yes. We fold and secure the mechanism before lifting so it cannot spring open on the stairs, then carry it out the same way as any suite.

Of course — a single armchair or a full three-piece suite plus recliners. Send photos of everything and we will quote the lot in one fixed price.

Yes. We are registered waste carriers using licensed sites, so your couch is never fly-tipped and a transfer note is available on request.

Often same or next day, subject to the diary. Message your postcode on WhatsApp and we will tell you the earliest slot we can reach you.

Most do at the arms or feet, but where one genuinely will not, we assess the doorway and route on arrival. Send clear photos first so there are no surprises.

We disconnect it. Standard washing machines, dishwashers, fridges and freestanding cookers are unplumbed and unplugged by our crew. Only hard-wired electric cookers or gas appliances need a qualified engineer to isolate them first — tell us at quote and we'll advise.

Yes, and this is where doing it properly matters. Fridges and freezers are collected whole, kept upright, and taken to a licensed facility where the refrigerant gas is extracted before recycling. We never dump them.

Every appliance is treated as WEEE electrical waste. Fridges and freezers are degassed to remove refrigerant, then all machines are stripped for metals and plastics and recycled to WEEE and F-gas regulations under a registered waste carrier — not sent to landfill.

Yes. We're registered with the Environment Agency and carry, transfer and dispose of your appliance legally as a registered waste carrier. Transfer documentation for your records is available on request.

We quote it in writing after you send a photo or video — no phone estimate that changes on the day. The price covers disconnection, the carry-out, access and legal disposal, so there are no surprise charges once we arrive.

Yes — a single old washer or a full kitchen of white goods after a refit. Because we size the crew and vehicle to the job, clearing a whole set in one visit is usually the tidiest and best-value way to do it.

No. Stair carries are part of the job — we protect the treads and walls and take the weight between us. Just mention the floor and staircase when you send your photo so the quote is right first time.

Ideally yes, so we can confirm which appliances are going and check they're safe to disconnect. If that's tricky, message us on WhatsApp — we can often arrange access and a contactless handover for straightforward jobs.

We quote it in writing after you send photos and a short video — no number over the phone that changes on the day. Size, how it's installed, the access route and disposal all shape the price, so we price the actual job in front of us.

Yes — this is one of the most common jobs we do. We free the tub from the surrounding decking, lifting or cutting away boards as needed, and take it out in one piece or in sections. We can leave the deck intact around it or open it up, whichever you prefer.

We plan the route before the day. Tubs come over fences, through side gates or down narrow passages, dismantled into sections where a whole shell won't fit. Send a video of the full path out and we'll work out the method in advance.

We isolate and disconnect a plug-in tub ourselves. If yours is hard-wired to the consumer unit, that final disconnection should be made safe by a qualified electrician — tell us at quote and we'll advise on the cleanest way to handle it.

Disposal is included in your written quote — there's no separate charge added later. The acrylic shell, insulation, pumps and framing are separated and recycled where possible, with the rest disposed of responsibly as a registered waste carrier.

No — draining is part of the service. If it's convenient to empty it beforehand it can speed things up, but leave it to us if you'd rather. Just don't disconnect anything yourself unless you're confident it's safe.

Yes. Inflatable and plug-in portable tubs are straightforward — deflated or lifted out, loaded and taken away. The same photo-and-video quote applies so we bring the right vehicle.

Our aim is the opposite — we protect surfaces on the way out and work carefully around fixed decking and paving. Where boards have to be lifted to free the tub, we agree that with you first so there are no surprises.

Where a load holds genuine value we set that against the cost of the job, and a clean, heavy load is often collected at no charge. We give you the honest position in writing before we book — never a figure invented to win the work.

Yes — cookers, fridges, freezers, washing machines and dishwashers are all fine, collected alongside the metal. We disconnect and carry them out; you don't need to move a thing.

Both ferrous (steel, iron, cast) and non-ferrous (copper, brass, aluminium, lead) — from radiators, railings and pipework to cable, guttering and general offcuts. If you're unsure whether something counts, send a photo.

No fixed minimum. A single cast radiator or a whole garage of mixed metal are both worth a message — we'll tell you whether it's a free collection or a small fixed-fee clearance.

Not at all. Leave it as it is — we separate ferrous from non-ferrous ourselves at the yard. Stripped cable is worth more, but there's no need to bother if you'd rather not.

To a licensed scrap yard, where it's weighed in correctly and recycled back into new steel and metal. Nothing is fly-tipped — it's collected by a registered waste carrier and accounted for.

Yes. Our crews carry heavy metal down from lofts, up from cellars and out of back gardens — access is priced into the written quote so there's nothing to argue on the day.

Often same or next day for a straightforward load. Send photos on WhatsApp, get your valuation, and we'll book a slot that suits you.

From a few builder's bags of hardcore to a full grab-lorry load of broken concrete. For big volumes we grab or tipper-load; for tight sites we barrow and bag by hand. Tell us roughly how much and where it sits and we'll match the method.

To a licensed waste facility, where inert material like concrete, brick and soil is crushed and recycled as aggregate wherever possible. You get a transfer note confirming the destination — nothing is fly-tipped.

Rubble is dense, so a grab or tipper reaches its legal weight limit well before it looks full — which is why loads are priced by volume and weight, not by how high the heap looks. We size the vehicle to the job so it's never overloaded.

Yes. We operate as a registered waste carrier and issue a duty-of-care waste transfer note with every load. That paperwork is your proof the waste was handled legally.

Yes — tight access is our specialty. Where no lorry can get near, we barrow the debris out through the property or side return and bag it, protecting floors and doorways on the way.

Yes — soil, subsoil and spoil from foundations, patios and landscaping are all fine, whether loose or bagged. Let us know if it's mixed with turf, roots or heavy clay, as that affects how it's loaded.

Grab and tipper loads are quoted by volume and confirmed in writing before we start — you see the basis of the price rather than a number pulled from the air. Send photos and we'll size the load accurately.

That's one of our most common jobs. Small builders and homeowners call us in once the trades finish to remove the debris left behind, so the site's clear and safe without tying up the builder's own vehicle.

A consignment note is the legal document that tracks hazardous (special) waste from your site to its final licensed destination. We complete one for every hazardous collection and leave your copy with you — keep it on file, as you're required to retain consignment documentation for your records.

Paints, solvents, oils, fuels, chemicals, batteries, aerosols and asbestos-bearing materials are typically hazardous. General office and household rubbish isn't — that goes on our standard route. Clinical and infectious waste is different again. If you're unsure, send photos and we'll tell you which stream it falls under.

Yes. Hazardous collections are carried out under a registered waste carrier and disposed of only through appropriately permitted partners. We don't operate treatment facilities ourselves — we collect, document and deliver your waste to the licensed site that can process it.

Small quantities of asbestos-bearing material can be collected through our licensed partners, under the correct notification and handling rules. It's never something to break up or bag yourself — tell us what you suspect and we'll arrange the proper route.

Yes. Households often build up paint tins, garden chemicals, car batteries and old fuel that the kerbside collection won't take. We collect these safely through the same compliant route and quote per what you have.

No — and it's important that it doesn't. Mixing toxic or hazardous waste into general waste is illegal and dangerous, and it contaminates loads that could otherwise be recycled. We always keep hazardous streams fully separate.

Send us a photo of the label and container and we'll help identify it. Where a substance genuinely can't be identified, it's handled as hazardous by default and assessed by the receiving facility — never guessed at or tipped.

Message us on WhatsApp with photos and rough quantities. Because the route depends on the exact waste type, we price per your waste stream and send a fixed written quote — there's no charge for the assessment or the quote.

Broadly, anything with a plug, battery or cable at end of life — computers, laptops, servers, monitors, TVs, printers, phones, routers and small appliances, along with their leads and chargers. This is the WEEE stream, and it must be recycled separately from general waste.

Every device that stored data is treated as data-bearing. We wipe drives to recognised standards, or physically destroy them where you'd prefer certainty, and issue a certificate confirming what was done. Nothing is resold or recycled with readable data still on it.

Yes — we collect as a registered waste carrier and provide a duty-of-care transfer note with every collection. Your equipment is then processed to WEEE regulations by licensed reprocessors.

Yes — office IT refreshes and clear-outs are routine for us. We collect desktops, monitors, servers, networking and phone kit in one visit, handle the data properly, and give you a single set of paperwork for the lot.

It goes to licensed reprocessors where devices are dismantled, components and precious metals recovered, hazardous parts handled safely, and materials recycled to WEEE regulations. Only genuine residue reaches disposal — reuse and recycling come first.

Yes. Screens — CRT, LCD and LED — are classed as WEEE and often contain hazardous components, so they must be recycled correctly. We take them from home or office alongside the rest of your electricals.

Yes — we provide a waste transfer note as standard, plus data-destruction and recycling certificates on request. These cover you for GDPR, ISO audits and your own internal records.

No — a single old laptop is worth a message, as is a room full of stacked kit. Tell us what you have on WhatsApp and we'll give you a fixed written quote for the collection.